Nexilence Technology - Leading AI & Digital Transformation Consultancy

Our Commitment to Your Privacy

Nexilence LLP ("we," "us," "our," or "Company") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and otherwise process your information in accordance with the Information Technology Act, 2000, Information Technology Rules, 2011, and other applicable Indian laws.

Legal Framework

Our data processing practices comply with:

Primary Legislation

• Information Technology Act, 2000
• IT Rules 2011 (SPDI Rules)
• Consumer Protection Act, 2019
• RBI Guidelines on Data

Security Standards

• 256-bit SSL Encryption
• PCI-DSS Level 1 (Razorpay)
• ISO 27001 Standards
• Regular Security Audits

Information We Collect

Personal Information

Information you provide directly:

Name, email address, phone number
Business information and company details
Project requirements and specifications
Payment and billing information
Communication and correspondence records

Usage Information

Information collected automatically:

IP address and device identifiers
Browser type and operating system
Pages visited and interaction data
Cookies and similar tracking technologies
Performance and analytics data

Payment Information

Payment details are processed through Razorpay Payment Gateway. We do not store complete credit card numbers. Only transaction reference numbers and payment status are retained for reconciliation purposes.

How We Use Your Information

Service Delivery

✓ Providing requested services
✓ Project communication
✓ Billing and invoicing
✓ Support and maintenance

Business Operations

✓ Contract management
✓ Quality assurance
✓ Regulatory compliance
✓ Fraud prevention

Analytics

✓ Website performance
✓ User behavior analysis
✓ Service improvement
✓ Trend identification

Communication

✓ Updates and notifications
✓ Marketing materials
✓ Customer service
✓ Legal obligations

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:

Service Data: For the duration of the engagement + 3 years (for tax and legal purposes)
Financial Records: 7 years (as per GST Act and taxation laws)
Website Analytics: 13 months (Google Analytics default)
Communication Records: 3-5 years (for dispute resolution)
Marketing Data: Until consent withdrawal

Data Security

We implement comprehensive security measures to protect your data:

Technical Measures

✓ 256-bit SSL Encryption
✓ Firewalls & Intrusion Detection
✓ Regular Backups
✓ Secure Servers & Infrastructure
✓ Data Encryption at Rest

Administrative Measures

✓ Access Controls & Authentication
✓ Employee Confidentiality Agreements
✓ Data Protection Training
✓ Incident Response Plans
✓ Regular Audits & Assessments

Your Data Rights

Under Indian law, you have the right to:

Right to Access

Request and obtain copies of your personal data we hold

Right to Correction

Request correction of inaccurate or incomplete information

Right to Erasure

Request deletion of personal data under applicable conditions

Right to Withdraw Consent

Withdraw consent for marketing and non-essential communications

Privacy Contact & Grievances

For any privacy-related concerns, questions, or grievances:

Privacy Officer: Sumit Garg

Email: privacy@nexilence.com

Legal/Grievance Email: legal@nexilence.com

Phone: +91-8383867589

Response Time: Within 30 days of receipt

Last Updated: April 29, 2026 | Version: 1.0

This Privacy Policy is compliant with the Information Technology Act, 2000, IT Rules 2011, Consumer Protection Act, 2019, and all applicable Indian data protection regulations.